PlayFrank Privacy Policy
How we collect, use and protect your personal information when you visit and play with us.
Why this policy matters to you
This PlayFrank privacy policy explains, in plain terms, how we handle the personal information you share with us. Whenever you browse our pages, register an account or get in touch with our support team, some of your details pass through our systems. We think you deserve a clear account of what happens to that information, not a page of dense legal wording nobody actually reads.
We treat your data with the same care we bring to every other part of the experience we offer. That means being upfront about what we collect, why we collect it, and who might see it. If anything here feels unclear, our team is happy to talk you through it rather than leave you guessing.
What information we collect
We gather information in a few straightforward ways. Some of it you give us directly, such as your name, contact details and date of birth when you open an account with us. Other details are collected automatically as you use our site, including technical information about the device and browser you are using.
We may also hold records of your communications with our support team, since these help us follow up on any query properly. Where identity checks are needed, we ask for supporting documents as part of that process. We only ask for what is genuinely needed to run your account and keep it secure.
How we use your personal data
We use the information we hold to run your account, process your requests and respond when you contact our support team. It also helps us meet our obligations under the rules that apply to sites like ours, including checks tied to identity verification and KYC.
We may use certain details to offer tools that help you stay in control, such as deposit limits and self-exclusion, should you ever wish to use them. We never sell your personal data to third parties for their own marketing purposes, and we only share it where doing so is necessary to provide our service or meet a legal requirement.
If you would like to see how account tools and support options fit together in practice, our PlayFrank FAQ covers many of the everyday questions players ask us.
Keeping your information secure
Protecting your data is something we take seriously across every part of our site. We apply technical and organisational measures designed to guard against unauthorised access, loss or misuse of the information you share with us.
Payment details are handled with particular care, since methods such as VISA, Mastercard, PayPal, Skrill, Neteller, Paysafecard, Apple Pay and Bank transfer all involve sensitive financial information passing through our systems. We work to keep that information secure at every step, and our support team is on hand if you ever have a question about how a payment was processed.
Read more in our FAQ
Cookies and similar technologies
Our site uses small files stored on your device to remember your preferences and understand how our pages are used. These technologies help us keep the site working smoothly and let us see which parts of our service are genuinely useful to visitors.
You can control cookie settings through your browser at any time, though switching some of them off may affect how parts of our site behave. Full detail on the categories we use and how to manage them sits on our dedicated cookie policy page, which we keep separate from this one so each subject stays easy to follow.
Your rights over your data
You have a number of rights regarding the personal information we hold about you. These include asking us what data we hold, requesting corrections where something is inaccurate, and asking us to delete information we no longer need to keep.
You can also object to certain uses of your data or ask us to restrict how it is processed while a request is being reviewed. If you want to exercise any of these rights, our support team, reachable through live chat or the other contact routes on our site, is the quickest way to start that conversation.
If anything about how we handle your information is unclear, our customer support team can talk you through it, and our PlayFrank FAQ covers many related questions about accounts and verification.
How long we keep your information
We keep personal data for as long as it is needed to provide our service, meet legal obligations and resolve any disputes that may arise. Once information is no longer required for these purposes, we take steps to remove or anonymise it in line with good data-handling practice.
Account and verification records are typically kept for a period after your relationship with us ends, reflecting the checks we carry out as part of KYC and identity verification. Where you have asked us to close your account, we will still need to retain certain records for a period to meet our legal and regulatory duties.
What personal information does PlayFrank collect?
We collect the details you give us when registering, such as your name and contact information, along with technical data from your device and records of your communications with our support team where relevant.
Does this privacy policy cover cookies too?
We touch on cookies here, but the full detail on how we use them and how you can manage your preferences sits on our separate cookie policy page.
Who can I contact about how my data is used?
Our support team is the best first point of contact for any question about your personal information, and you can reach them through the channels listed across our site.
Can I ask PlayFrank to delete my data?
Yes, you can ask us about correcting or removing information we hold about you, and our team will explain what applies to your specific account and circumstances.
Does this policy apply if I only browse without registering?
Some data, such as technical information from your browser, may still be collected while you browse, even before you decide to register an account with us.
Keeping this policy up to date
We review this privacy policy from time to time to reflect changes in how our site operates or in the rules that apply to us. Where we make a meaningful change, we aim to make the updated version available on this page so you can see how things stand.
We would always encourage you to check back here occasionally, particularly before sharing further personal information with us. If you would like a fuller picture of our approach to fairness and account safety more broadly, our PlayFrank FAQ is a good place to continue reading.