PlayFrank Cookie Policy
How we use cookies across our site, and the choices you have over them.
Why this page exists
This PlayFrank cookie policy explains, in plain language, what cookies are, why we use them on this site, and how you can manage the ones you are comfortable with. We want you to understand exactly what happens when you browse our pages, so this policy sits alongside our other legal notices rather than replacing them.
Cookies are small text files stored on your device when you visit a website. They help a site remember choices you have made, keep pages working correctly between visits, and give us a general sense of how our pages are used. None of this requires us to know who you are personally, and we describe below the broad categories of cookies you might encounter here.
Categories of cookies we use
We group the cookies on our site into a few broad categories, described below. Not every visit will set every type, and the exact cookies present can change as we update the site.
| Category | Purpose | Typical duration |
|---|---|---|
| Essential | Needed for core site functions, such as remembering your session as you move between pages | Session or short-term |
| Preference | Remembers choices such as display settings so you do not have to repeat them | Varies |
| Analytics | Helps us understand, in aggregate, how pages are used so we can improve them | Varies |
| Functional | Supports features embedded in pages, such as search on our game pages | Varies |
Cookies and your account
Where our site involves account features, cookies can help keep pages working smoothly as you navigate between sections such as your profile or settings. We also make responsible tools available to registered visitors, including self-exclusion and deposit limits, and these features may rely on the site remembering that you are signed in as you move from page to page.
Verifying who you are, sometimes called identity verification or KYC, is a separate process from cookies and is handled through your account rather than through anything stored in your browser. If you have questions about how either of these works for your account, our customer support team and live chat are there to help, and the details sit outside the scope of this cookie policy.
Cookies used by games and live features
Some pages on our site, including those covering live casino at PlayFrank and our slot listings, may use cookies to keep a game session running smoothly or to remember display preferences while you play. These cookies are generally short-lived and tied to the page you are on rather than to your identity.
If you browse our site on a phone or tablet, the same broad categories of cookies apply, whether you reach us through a mobile browser or through our mobile casino pages. We do not maintain a separate cookie policy for mobile visits, since the underlying technology works the same way regardless of screen size.
Managing your cookie preferences
Most browsers let you view, delete or block cookies through their settings menu, and you can usually choose to be notified before a cookie is set. Blocking all cookies may mean that some parts of our site, such as remembering your preferences between visits, work less smoothly than intended.
Because browser settings vary by device and version, we cannot list exact steps for every combination here. Checking your browser's help documentation is the most reliable way to find the current menu for managing cookies, clearing existing ones, or setting preferences for future visits to our site.
What is a cookie, exactly?
A cookie is a small piece of text a website stores on your device, used to remember settings or activity between pages or visits.
Do cookies identify me personally?
Cookies on our site are generally used to support site functions and to understand overall usage patterns, rather than to identify you by name.
Can I browse the site with cookies disabled?
You can adjust your browser to block or limit cookies, though some features that rely on remembering your preferences may not work as smoothly as a result.
Does this policy cover mobile browsing too?
Yes, the same cookie categories described here apply whether you visit us on a desktop browser or through a mobile device.
Who can I ask if I have questions about this policy?
Our customer support team, reachable through live chat, is a good starting point if anything in this cookie policy is unclear.
Keeping this policy up to date
We may update this cookie policy from time to time as our site changes or as the cookies we use evolve. When we make meaningful changes, we aim to reflect them here so this page stays an accurate description of current practice.
We encourage you to revisit this page occasionally, particularly if you have specific preferences about how cookies are used while you browse. Alongside this policy, our privacy policy and terms cover related topics such as how account information is handled more broadly.